A tuneful way to complain

by

There is a saying in retail that a customer who receives good service will recommend you to about 5 people but a customer who experiences bad service will tell 20 people how rubbish your company is.

However Dave Carroll took it even further. When his guitar was damaged on a United Airlines flight he asked for compensation. When United refused he wrote a song about his experience and posted it on Youtube. Now nearly 4 million people have heard about United’s poor customer service and the song is now available to download from itunes.  I bet United Airlines wish they’d just paid for a new guitar.  

http://www.youtube.com/watch?v=5YGc4zOqozo

Advertisements

Tags: , , ,

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s


%d bloggers like this: